Process Owner: Maddy Warman
Last Updated: November 2023
SOP Linked: HERE
Role Description:
As the Internship Program Sentiment Champ, you will gain insightful information about the program by collecting data on the intern and manager experience. You will be responsible for tracking overall sentiment through various resources across all departments that are part of the program. You will identify areas of opportunity and work with the Directors to implement initiatives/resources to help improve any negative sentiment and encourage the sharing of positive experiences.
Key Responsibilities:
Actively identify ways we can improve sentiment across the program and collect feedback/share ideas with Directors
Play a key role in the roll out of new initiatives/resources that have been identified as opportunities
Act as the main resource/confidant for interns and managers to share candid feedback
Responsible for holding managers accountable for filling out the development tracker
BPO will be sending reminder tasks
Review key resources on a monthly or semester basis and analyze the data to identify the proper next steps
Development tracker
Exit surveys
Encourage interns to use the semester slack channel and managers to use the #internshoutouts slack channel
Encourage interns that had a great experience to share their positive experiences post-internship via Linkedin or Glassdoor
Resources:
Intern Monthly Development Tracker (program-wide)
New dev tracker is created every semester
Important Task Reminders:
Development Tracker
Check in on all intern’s status once a month with the use of the Development Tracker
Development tracker is due from all managers the day before our monthly manager meetings
Identify any issues or interns that are struggling based on findings in the development tracker, if so:
Set up 15 min meeting with manager for more information
Set up 15 min meeting with intern to gain understanding from their side
Develop action items for improvement
Check in monthly
If catching repeat offenders of managers not filling out development tracker - set up meeting with intern to ensure they’re getting the time/learnings needed with their manager and are feeling confident