Process Owner: Maddy Warman & Jonathan Reisch
Last Updated: November 2023
SOP Linked: HERE
Role Description:
You will act as a resource/mentor for interns and program champions. You will be using your growth mindset to continue scaling the program, creating new leadership opportunities for full-time staff and investing in our intern's professional development. You are responsible for maintaining a streamlined program across all departments and ensuring we are always looking for ways to improve the program and taking action on those opportunities.
The main KPIs of this role are:
Increase number of interns and intern managers YoY
Create new champ roles on the program leadership team
Increase number of interns hired on part-time/full-time YoY
Ensure program champs are hitting their goals
Key Responsibilities:
Work with Bryn LaRue on onboarding/logistics
Actively identify areas to improve efficiency, sentiment and participation in the program.
Lead the roll out/adoption of new initiatives and have program champions help develop the initiatives
Promote the program across the company to increase awareness, excitement and engagement. Consider promotion such as:
Giving shoutouts to panel members or champions in the #claps_for_coworkers slack channel
Sharing growth stats in #general slack channel
Hold program champions accountable to hit their goals
Conduct an end of semester analysis and present to executive team
Oversee initiatives of all internship program champions, included but not limited to:
Recruitment champs “Early Talent Recruiters”
Cross-channel development champs
Culture champ
Onboarding champ
EOS project champs
Program sentiment champs
Intern lite champ
Diversity & inclusion champ “Empowering the Future program”
Lead:
Program orientation
Executive and Entry Level panels
Important Resources:
Intern - Schedules - list of interns for each sem
Intern Onboarding + Experience Operations - current onboarding/experience SOP
Intern Program Committee & Initiatives SOP - not sure if we are still having these meeting
Intern Recruitment Process - current intern recruitment process
Internship Program Calendar Scheduling - how we schedule out all events for the semester
Exit Survey
Entry Panel
Exec Panel Google Form
Intern to PT Tracker
Intern Manager by Department
https://docs.google.com/forms/d/1kwxoe1itWJuUVZwvSC4ck4GCiFtPimJQ_hogmSXKNXQ/edit#settings Intern Member Referral Form
https://docs.google.com/forms/d/1xC32Py9S0YP8YAjvA3D2W_BZrB_CxqiKLuliL1F8riE/edit - Intern Manager Mid Sem Survey
https://docs.google.com/forms/d/1ZkdV6tdPnj7BtzQVkepGe9yu9QEQxKWUte_qfNIQhe4/edit - Intern Mid Sem Survey
Agenda Docs
Where all BPO tasks will live
Processes/Scenarios:
A new department joins the program
Recruitment champ responsibilities
Identify hiring manager
Get JDs
get them added to talenthub
Update the hiring managers tab on the master resources spreadsheet with info
Get hiring goal of the department
Add to department hiring goals tab on the master resources spreadsheet
Direct/other responsibilities
Identity who all of the managers will be and complete same steps for when new managers start
A new leadership role is identified/created
Create champ one-sheeter and add to the leadership team tab on the master resources spreadsheet
Directors to discuss who they think would be the best fit and reach out to the managers of those individuals to gauge their bandwidth/interest
If no one is identified, or those that are identified don’t have the bandwidth/aren’t interested then the next step is announcing the open role during a monthly manager meeting
Add them to the champ slack channel
Add them to the monthly champ calls
Identify the main goal (or KPI to track) for their role
Internship Program Training Director
Role Description:
You will act as a resource/mentor for intern managers. You will be using your growth mindset to continue scaling the program, creating new leadership opportunities for full-time staff and investing in our intern's professional development. You are responsible for maintaining a streamlined program across all departments and ensuring we are always looking for ways to improve the program and taking action on those opportunities.
The main KPIs of this role are:
Increase # of superstar intern managers
Increase intern manager participation in scheduled trainings
Increase number of intern managers to bring on intern PT/FT
Increase positive feedback from interns in exit surveys regarding their managers
Key Responsibilities:
Ensure all intern managers and departments are following intern program processes to the best of their ability, address feedback with managers & action plan if they are not
Pushing through Asana board, completing development trackers weekly, attending check-in meetings (already scheduled out for them)
Lead:
Monthly meeting for all intern managers to provide updates and gain feedback with the help of champion leads
New intern manager/department onboarding