Command

SOP Linked: <a href="https://docs.google.com/document/d/1k5pTibqXLMNys95frQm3afwJuAkIGEhM7LVvbFlmEvE/edit" rel="nofollow noopener noreferrer" target="_blank">HERE</a>

- 1 day OOO - connect on any coverage needed with team members (shouldn’t be much) 
- 2 days OOO - connect on any coverage needed with team members and post coverage plan in relevant int team slack channels 
- 1 week OOO - ensure team members covering are in the loop and set on coverage items 
- 2 weeks OOO - The plan needs to be shared with the manager at least two weeks prior 

- Strategists
  - Expectation: Get ahead on monthly workflow (coverage should be minimal)
- AM
  - Expectation: If it’s easy/possible for you to send the weekly update, schedule it to send. Coverage should be provided by a strategist on the account if possible (not ES.)

- Reachable: Working on flights, checking emails a few times that day, and cell service for urgent needs
- Non-reachable: Different time zone, unplugging with family, no wifi, etc. 

- In a typical week do urgent requests often come up for your client? 
- Is BFCM huge for the client? 
- Will others on the account be OOO? (Check their calendar)

- Timeline
  - 1 day OOO - connect on any coverage needed with team members (shouldn’t be much) 
  - 2 days OOO - connect on any coverage needed with team members and post coverage plan in relevant int team slack channels 
  - 1 week OOO - ensure team members covering are in the loop and set on coverage items 
  - 2 weeks OOO - The plan needs to be shared with the manager at least two weeks prior 
- Coverage
  - Strategists
    - Expectation: Get ahead on monthly workflow (coverage should be minimal)
  - AM
    - Expectation: If it’s easy/possible for you to send the weekly update, schedule it to send. Coverage should be provided by a strategist on the account if possible (not ES.)
- Reachable/NonReachable
  - Reachable: Working on flights, checking emails a few times that day, and cell service for urgent needs
  - Non-reachable: Different time zone, unplugging with family, no wifi, etc. 
- Know Your Accounts
  - In a typical week do urgent requests often come up for your client? 
  - Is BFCM huge for the client? 
  - Will others on the account be OOO? (Check their calendar)

Lifecycle Dept. OOO Expectations

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Lifecycle Dept. OOO Expectations

OOO expectations

Timeline

1 day OOO - connect on any coverage needed with team members (shouldn’t be much)

2 days OOO - connect on any coverage needed with team members and post coverage plan in relevant int team slack channels

1 week OOO - ensure team members covering are in the loop and set on coverage items

2 weeks OOO - The plan needs to be shared with the manager at least two weeks prior

Coverage

Strategists

Expectation: Get ahead on monthly workflow (coverage should be minimal)

AM

Expectation: If it’s easy/possible for you to send the weekly update, schedule it to send. Coverage should be provided by a strategist on the account if possible (not ES.)

Reachable/NonReachable

Reachable: Working on flights, checking emails a few times that day, and cell service for urgent needs

Non-reachable: Different time zone, unplugging with family, no wifi, etc.

Know Your Accounts

In a typical week do urgent requests often come up for your client?

Is BFCM huge for the client?

Will others on the account be OOO? (Check their calendar)