Process Owner: Thomas Ha
Last Updated: March 26, 2025
SOP Link: HERE
[1P - Vendor] - PDM Amazon Recovery Service for Vendors
[3P - Seller] - PDM Amazon Recovery Service for Sellers
The client wants to move forward with the free audit.
If we already have Pacvue access, proceed to step 3. If not, follow the instructions below:
Have the client follow instructions found in this file: Amazon Access (New Client Onboarding SPN) (6).pdf
For Seller Central, follow instructions from pages 2 - 4.
After the client completes part 1, they will send you an invitation for us to accept. This must be done before they can move on to part 2.
For Vendor Central, follow instructions from 5 - 6.
Once PDM confirms full access, PDM is to integrate Pacvue Commerce. Follow video instructions on how to integrate Pacvue Commerce. Loom
[Pacvue is integrated] Download this and ask the client to follow through the instructions:
If Seller, refer to page 2 & 3
Once the client completes Part 1, they will provide you with a link.
Provide this link into Pacvue’s RRM page - search for your client and then click into integration
Paste the link provided by the client into the “Invitation Link” field then send
If Vendor, refer to page 4
Send an email to the Pacvue team to verify that all necessary permissions are in place to proceed with the audit.
Email Jake - Jake.DeMaio@pacvue.com and cc the following:
Email Template:
Subject Line: Pacvue Revenue Recovery Audit | BRAND
Hi Pacvue team,
The BRAND team recently sent over an invite. Could you please confirm once the invite has been accepted?
Once it’s accepted, we’ll proceed with requesting the additional required permissions.
Thanks!
Share estimated audit amount with the client once Pacvue completes
Draft and send addendum to the client
DO NOT PROCEED TO NEXT STEPS WITHOUT A SIGNATURE FROM THE CLIENT.
PDM account team to complete the 3P or 1P intake form. Use 3P Intake Form for 3P brands and 1P Intake Form for 1P brands.
For company name, you can use Power Digital Marketing
Submit the form once you’ve completed everything required
Update packing slip (only for 3P)
In Pacvue Commerce, go into Pacvue and click into RRM Integration
Search for your brand and then toggle the start inbound claim
Notify the the Pacvue team that we have submitted the form and have completed the packing slip (previous 2 steps)
Internal FAQ
Q: What should I enter as the service start date in the addendum?
A: Since this isn't a monthly retainer, the start date is flexible and can be decided by you or the client based on what’s most convenient.
Q: When do I deploy the blueprint?
A: A: The recovered amount will be held for several months until it exceeds $30K, THEN we deploy the Blueprint into Slack channel new-client-deployment. Once the month is finalized, we will release the total amount for the months it was on hold. After this initial blueprint, the service will be considered VABO ongoing.
Q: Do we expect to recover the full amount listed from the audit?
A: Treat the Projected Recovery as the lower end of the range, and the number provided as the higher end. In the example below, $92,033 is more conservative and then $248,998 being aggressive.