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Customer Experience Research

Answer all the criteria for customer experience features in the problem <> solution calculator with these prompts!

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Written by Strategy Organization
Updated over a year ago

Prompt:

Provide me with the following information about this website: [INSERT HERE]

What is the average star rating of their products?

Do they have a buy-now-pay-later option like Affirm or a similar plugin?

Do they have express checkout options in the checkout process like Apple Pay and PayPal, and other options?

Is there a chatbot on the website?

What is their Shipping policy?

What is their Return policy?

Do they have a Loyalty / Customer Rewards Program?

On what social media platform do they have the highest following?

Example:

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